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Santa Fe Ranch will ship or deliver your order to you in the most efficient manner possible. We offer the following shipping options. Please note that not all shipping options are available for every purchase. With our Free Shipping option on orders over $99 we will deliver curbside or if available the closest area that the driver can safely bring your items. Only White Glove upgrades can be brought into your home for insurance reasons.
This is our most economical option. Your item is delivered during normal business hours. Generally, the delivery will be scheduled within a four-hour window. Your item(s) will be placed in the most convenient dry area that meets delivery clearance requirements. Unpacking, checking in the product, disposing of the packaging, and disposing of old furniture is the responsibility of the customer with our White Glove Basic Delivery Service.
Please note that our trucks require street clearance of at least 10 feet wide and 14 feet tall.
We count on our customers to be partners in the successful delivery of an order. The following are the responsibilities of our customers to ensure a fabulous delivery experience:
This service is a step above and includes preferential handling and placement of furniture. The delivered item will be placed in the room of your choice. Setup and removal of packaging is not included with the service.
The requirements are the same as a basic delivery service, with the following additions:
Stairways, doorways, hallways, and corners must be at least 36 inches wide.
Service includes up to two flights of stairs at up to 15 steps each
Please note that unusual delivery conditions such as narrow driveways, gravel, sharp turns, remote location, or gated communities may incur additional fees or limit availability of service. Please contact our customer care team if you have any questions.
This is our premium service and includes preferential handling, placement of furniture, and removal of packaging. A team of two technicians will deliver the item to the room and place of your choice, remove the packaging, and provide basic assembly. After setup, they will remove all packaging and clean up debris. Movement or removal of existing furniture is not included.
The requirements are the same as basic and room of choice delivery service with the following additions:
There are no conditions we cannot overcome! We just have to know what is involved so that we can make arrangements and charge appropriately. Please contact us for the following:
This includes ground, express, three-day, today, and one day services via carrier such as USPS, UPS, and FedEx. We are sorry, but we do not ship to P.O. boxes.
Can ship to APO and FPO, although the product ordered must be eligible for international shipping. These orders may incur an extra charge.
Standard shipping rates for parcel service apply to the lower 48 US states only. Shipments to Hawaii, Puerto Rico, Alaska, and APO/FPO may incur an additional charge. One day or Two day delivery service to these areas may also incur an additional charge. Foreign countries and US territories are considered international shipping and will be shipped via FedEx international. Additional charges may apply. Every product will list its availability for international shipping.
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