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Return Policy

30-Day Return Policy

Santa Fe Ranch is committed to your satisfaction. We want your experience to nothing short of incredible. We offer an easy and flexible 30 day money-back guarantee. Is the furniture does not suit your taste, match your decor, or meet your expectations we will happily provide a refund.

If you are not 100% happy with your purchase, please read our return policy below. Contact us if you need further clarification or would like to process a return.

Cancellation

Orders can only be canceled before they ship. Custom items must be canceled before they start in production. If you decide to cancel an order while the shipment is en route, or refuse the shipment, we will accommodate you but will deduct shipping costs plus any applicable restocking fees from your refund. Items that are already in production have been made for your order are considered a return if they are canceled post-production. Items that state they cannot be returned will not be refunded.

If you must cancel an order, contact our customer care team and be prepared to provide your request in writing. An order is not canceled until you receive written and signed acknowledgment by both parties.

If an incorrect or damaged item arrives we will make every effort to replace, refund, or repair at no additional cost to you.

For Items Not Damaged

You must contact us within 30 days of delivery and request a return authorization. Items must be returned free from damage, stains, animal hair, and regular wear and tear. Also, the item must be returned in the original packaging or equivalent professional packing job.

Upon authorization, our freight company will contact you to arrange pickup. Shipping fees will be deducted from your refund. Many items are ordered specifically for your order and may incur a 10-20% restocking fee. (On many items we offer free swatches or material samples, please give us a call if you have any questions.) If your order included free shipping, the portion of delivery cost will be deducted from your credit. Free shipping is contingent upon you keeping the item.

For Damaged Items

While it is extremely unlikely, items may be damaged in transit. You will not be held responsible in any way for damaged items delivered to you, provided you have signed the item was damaged while the driver is there. (They will not deliver your items unless you sign for them)

When the item arrives, it is your responsibility to inspect for damage. Be sure to open the package and inspect the furniture before you sign for it. If there is a problem, please note it on the delivery form and contact us while the delivery company is still there. Do not refuse the shipment – that may result in additional fees.

Our customer care team will provide direction to you and the delivery company based on the situation. Our policy is we reserve the right to repair or replace the damaged item depending on the situation that will yield the best result. The most important thing is that our trained customer care team is fully involved in this decision.

If you encounter quality issues after 30 days, the manufacturer’s warranty applies.

Custom Orders

Custom orders cannot be canceled once initiated. This includes brands such as but not limited to Wooded River, Fireside Lodge, Omnia, Paul Robert, American Dakota, Van Allen, CL Leather, Eleanor Rigby. The materials for these orders are ordered for your specific custom order. Cancellations for custom orders can only be made 24 hours after the order receipt is received by the customer. If you decide to cancel a custom order after 24 hours it is at the sole discretion of management on a case by case basis to allow or deny cancellation. These items are being made custom for you so please note that many items are not able to be canceled or will require restocking fees starting at 20%. By accessing this website you agree to our entire policy agreement as stated. Please note the estimated shipment or production times either listed on the website or your receipt are estimates and not exact dates. At times, these dates may be extended because of delays beyond our control either in production or shipping times. We will do everything in our power to meet these dates but exact dates will not be guaranteed until your items are in transit and scheduled with you and the carrier.

Missing or Damaged Pieces

We hope this does not happen to you, but if it does please contact us within 48 hours of receipt to report missing or damaged parts. We will make every effort to rush the missing piece to you, but some items may take up to 6 weeks to deliver especially on custom orders.

Product Description Discrepancies Policy

Park Place Shops takes great pride in accuracy with our listings. However, we are unable to guarantee that all product descriptions and site content are error-free. We stock thousands of products; sometimes there is variation between lots, price changes, and miscommunications between the manufacturer and us.

In addition, colors, shapes, finishes, etc. are subject to perception and can vary based on who is looking at the item, internet connection, monitor type, video card, printing variables, and more. In addition, with natural finishes such as leather, each piece of furniture is unique and may not look exactly as pictured online. You can always call us to receive a color sample by mail at no charge to you.

Should a product arrive and not be what you expected based on the description, we encourage you to take advantage of our 30 day return policy.

Should a product be listed at an incorrect price, Santa Fe Ranch reserves the right to refuse the order and cancel shipment. If we cancel your order, we will issue a full credit to you.

Sorry, but we are unable to accept the following for return and/or refund:

  • Stained, used, or damaged items.
  • Returned items shipped via C.O.D. or freight collect.
  • We cannot accept returns from customers who have refused repair or replacement offered by Santa Fe Ranch.
  • Items returned in non-original packaging or professionally packaged equivalent.
  • Custom ordered items (Any items that are handcrafted for your order are considered "custom").
  • Items returned due to unexpected shipping delays.
  • Items returned based on material or color when the customer did not request a swatch prior to order, or the product is listed as having natural variations (such as leather).
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